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Level 3, 353 Burwood Hwy, Forest Hill, VIC 3131, Australia

Technical Support Engineer (VIC)

About the position

We are looking for a highly capable individual to join our team as a Level 1 Technical Support Engineer within our support team based in Forest Hill Victoria. This is a 12-month maximum term role.
Our focus is on providing technical support in relation to various application solutions.

This is a hands-on technical role, where you will work closely with our customers and our Level 2 & 3 senior members of our cloud team.


Responsibilities will include:

  • Resolution and timely responses to customer requests
  • Triage and escalation of more complex issues as required.
  • General operational activities, e.g. backup verifications, Customer DR testing
  • Linux Shell Scripting and System Administration.
  • MS Windows Server, SQL, AD & VMWare system Administration.
  • You will gain exposure to
    • Various operating systems – Linux & MS Windows Server
    • Oracle, Informix and SQL Server databases
    • Network and communications


Skills and Experience:

  • Ideal but not essential to have relevant information technology qualification
  • Good level of knowledge with virtualisation
  • Intermediate Microsoft product knowledge such as Windows Server, SQL, Active Directory
  • User authentication including 2FA
  • Strong knowledge of email systems and management
  • Basic/Intermediate knowledge of at least one Unix/Linux-like operating system.
  • Understanding WAN/LAN and remote communications issues, VMWare NSX, VPN’s
  • Good understanding of IT security and controls.

About you

  • You will possess a strong work ethic
  • Ability to demonstrate your relevant business and functional experience
  • Ability to influence internal and external stakeholders
  • Able to demonstrate strong commercial understanding
  • Excellent attention to detail
  • Passionate about customer service and delivery excellence


To apply for this role, please click on the link below and email us a letter of application, clearly stating why the skills and experience you have meets the responsibilities of this role, along with a copy of your resume.

Apply Now

Please email your resume with cover letter to [email protected]

Please Note: Pronto Software does not use external recruitment services