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20 Lakeside Drive, East Burwood VIC 3151

Technical Support Engineer – Cloud IT Services (VIC)

About the position

We are looking for a highly capable individual to join our team as a Level 1 Technical Support Engineer within our support team based in Melbourne.  Our focus is on providing technical support in relation to Pronto Xi ERP, Cognos business intelligence and various mobile application solutions. This is a hands-on technical role, where you will work closely with our customers and our Level 2 & 3 senior members of our cloud team.

You will be expected to:

  • Resolution and Response of customer requests
  • Triage and escalation of more complex issues as required.
  • General operational activities, e.g. backup verifications, Customer DR testing
  • Documentation
  • Linux Shell Scripting and System Administration.
  • MS Windows Server & VMWare System Administration.
  • You will gain exposure to
    • Various operating systems – Linux & MS Windows Server
    • Oracle, Informix and SQL Server databases
    • Network and communications

About you

To be successful in the role you will have:

  • You will possess a strong work ethic
  • Ability to demonstrate your relevant business and functional experience
  • Ability to influence internal and external stakeholders
  • Able to demonstrate strong commercial understanding
  • Excellent attention to detail
  • Passionate about customer service and delivery excellence
  • Ideal but not essential to have relevant information technology qualification
  • Intermediate level Knowledge of Windows/LAN environments.
  • Intermediate knowledge of at least one Linux/Windows server operating systems.
  • Understanding WAN/LAN and remote communications issues.
To apply for this role, please click on the link below and email us a letter of application, clearly stating why the skills and experience you have meets the responsibilities of this role, along with a copy of your resume.

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Please email your resume with cover letter to

Please Note: Pronto Software does not use external recruitment services