In an ever changing market businesses are constantly looking for ways to be more sustainable. One area might be in investigating ways to decrease inventory holdings and correct market mix, while retaining high quality of service. For many businesses one answer is unlocking a more accurate view of future demand utilising demand forecasting tools. The … Read moreDemand Forecasting – What might impact the results?
Advancements in technology and business management software has truly revolutionised retailing. Software with the capability to provide retailers with customer insights and data has never been so cost effective for the smaller players, offering retailers today the opportunity to improve sales and customer service in innovative ways. With a variety of sales touchpoints available to … Read moreMaking data meaningful in retail
When you run a growing organisation, there’s a point where you need to consider upgrading or investing in new business management software to support performance and profitability goals. Sometimes there are other reasons for a upgrade. For example, cyber attackers are constantly finding new ways to exploit vulnerable systems and endangering private business and customer … Read moreFive action points to consider when reviewing business software
Providing customer service has been around since people started doing business together. The challenge for retailers in the Omni-channel digital age is evolving at the speed of the customer. In particular it’s around the expectations of service levels and there’s no blueprint to getting it right, but one thing is certain, customers have more say … Read more7 Customer Service Trends in Retail
For many retailers managing business processes, resources and legislation will be a continuous challenge. Developing proactive strategies beyond these can often be forced to take a back seat. There is a solution. With continual pressures in the market such as new avenues of commerce and customer socialisation, retailers will be looking to ways of increasing … Read moreIt’s time for retailers to get their heads into ‘The Cloud’
As retail technologies continue to evolve, there’s an increasing number of opportunities to differentiate, as well as more challenges retailers must face, here are a number of them. The retail environment has seen a multitude of changes over the last decade. From the evolution of ecommerce to social media and mobility there are now more … Read moreTop Challenges Retailers Face When Ensuring Omnichannel Enablement
Retailers now have more access to information about their customers than ever before. The question for retailers is how to make the most of it. At no point in human history have organisations and individuals had more access to information than they do today. For retailers, technology is capable of revealing truly beneficial insight regarding … Read moreData Is Powerful… But It Requires a Unified Customer View
As retailers we are constantly managing transactions, from purchasing to promotions through to sales and service. The question is are we capturing it efficiently and translating it effectively? There are a number of touch points that make up a holistic approach with each component having its own set of challenges to the business. We’ll look … Read moreData is powerful….but are we in control of it?
There’s no doubt that retailers believe they need to engage better with customers and programs such as loyalty schemes provide a link, but have they been effective at generating goodwill across the customer base while increasing sales or are they just filling up databases? If we were to make the assumption for the purpose of … Read moreThe loyal customer divide…Are we engaging correctly?
Can a retailer simply use cliché marketing schemes anymore to entice customers into thinking that by shopping with them you’ll always be paying the lowest price and if not they will match or beat it? With so much competition and evolving methods for buying goods it stands to reason that price has become a more … Read moreHave ‘lowest prices guarantees’ and ‘we’ll beat any price by a %’ become negative marketing?