Senior Consultant (VIC)

About the position

At Pronto Woven, we design and deliver innovative digital solutions that transform how organisations engage with customers and employees. As the award-winning digital consultancy division of Pronto Software, we work with clients across a wide range of industries to deliver practical, high-quality digital outcomes that drive real business value.

We’re seeking a Senior Consultant who enjoys working closely with customers, solving complex business challenges, and delivering innovative digital solutions that drive measurable outcomes.

About the role

This role is responsible for providing consulting services for the implementation and delivery of digital projects across Woven’s product and solution suite. Working with customers, project managers, developers and stakeholders, you’ll play a key role in translating business requirements into practical digital solutions.

You’ll combine strong consulting, project delivery and stakeholder management skills to guide customers through digital transformation initiatives, ensuring projects are delivered successfully and aligned with business objectives.

What you’ll be doing

• Lead the discovery, analysis and documentation of customer business requirements
• Conduct workshops and collaborate with stakeholders to define solution designs and recommendations
• Prepare functional and technical specifications and work with developers to provide accurate estimates and project outcomes
• Deliver digital consulting services across ecommerce, content management, integrations and customer engagement solutions
• Identify, manage and escalate project risks, issues and dependencies
• Participate in project planning, delivery and stakeholder meetings
• Provide solution testing, quality assurance and customer acceptance support
• Deliver product demonstrations, training sessions and knowledge transfer activities
• Act as a trusted advisor to customers on digital transformation strategies and best practices
• Support pre-sales activities, solution design workshops and customer engagements
• Assist with complex issue resolution and provide guidance to consultants and project teams
• Contribute to continuous improvement initiatives, internal methodologies and knowledge-sharing activities
• Identify opportunities for business growth through upselling and cross-selling additional services

About you

What you’ll bring

• Proven experience delivering digital consulting, business analysis or project delivery services within a software, technology or digital agency environment
• Strong stakeholder management and customer engagement skills
• Experience gathering requirements, conducting workshops and documenting business solutions
• Ability to manage multiple priorities while delivering outcomes within agreed timeframes and budgets
• Excellent communication skills with both technical and non-technical audiences
• Strong problem-solving and analytical skills
• Experience working collaboratively with developers, project managers and customer stakeholders
• A proactive approach to continuous improvement and professional development

Nice to have

• Experience with Content Management Systems (CMS) and ecommerce solutions
• Experience with API-based integrations
• Exposure to ERP platforms, including Pronto Xi
• Experience with Pronto Xi Avenue CMS
• Digital agency or consulting experience
• Experience delivering digital transformation projects

What you’ll get

• Opportunities for professional development and career growth
• Earn a salary commensurate with your experience plus a range of employee benefits
• A supportive and innovative work environment where your contributions make a real impact
• Work in a hybrid work location (WFH and in-office)
• Join a well-established and mature software development and vendor company with more than 1500 clients

How to Apply

Click Apply on Seek and submit your resume and a short cover letter outlining your experience and interest in the role. Applications will be reviewed as they are received. You will be required to undertake a police check/NCCHC to work at Pronto Software.

Notes:

• Pronto Software is currently operating from a temporary location in Mulgrave (due to works in our Forest Hill office). The successful candidate should expect to relocate their office location from Mulgrave to Forest Hill in the future.

Why join Pronto Woven?

• Work on meaningful digital solutions with a diverse and growing client base
• Hybrid working in a collaborative, high‑performing team
• Opportunity to shape engineering practices, including AI adoption
• Genuine opportunities for professional growth and career development
• Competitive salary and employee benefits
• Join a well‑established Australian software business supporting over 1,500 customers