Support Consultant (VIC)
Level 3, 353 Burwood Hwy
Forest Hill, VIC 3131
About the position
About our Pronto Woven Support Consulting opportunity:
Reporting to the Customer Support Manager (Woven) and working directly with corporate clients who use our ERP integrated solutions, our full-time Support Consultants are responsible for helping our customers best utilise the digital solutions we develop, to enhance and cater to their individual business needs.
Our Support Consultants:
- Respond to and co-ordinate customer enquiries
- Research functional requirements, conduct gap analysis and provide quotations for custom development work
- Work with our developers to test and deliver software fixes. Prioritise the importance of IT security and data
- Are high-level problem-solvers who are resourceful, inventive, and takes pride in their work
- Perform product testing and write product documentation
- Are willing to learn business software systems and expand into more technical tasks
- Install and deploy applications remotely
About you
Our successful candidate will:
- Be an experienced customer service professional, able to build rapport
- Have excellent written and verbal communication skills
- Manage their time well, planning and prioritise various concurrent requests
- Be highly motivated and proactive, bringing a can-do attitude
It would also be great if you had:
- Experience with bug tracking tools, software testing and commercial software support procedures
- Experience with Digital eCommerce and/or Content Management systems
- Understanding of HTML, CSS and APIs
- Relevant tertiary qualifications
What you’ll get:
- Grow your career utilising and developing your customer service skills to deliver excellent outcomes for a varied customer base
- Earn a salary commensurate with your experience plus a range of employee benefits
- Work in a modern and friendly team environment
- Enjoy the support of your peers and management team
- Work in a hybrid work location (WFH and in-office)
- Join a well-established and mature software development and vendor company with more than 1,500 clients
Sounds good?
Apply now through Seek, please include a brief letter of application and your CV.
Only short-listed applicants will be contacted via email. No Recruiters please. Must be willing to undertake a police check.
To apply for this role, please click on the link below and email us a letter of application, clearly stating why the skills and experience you have meets the responsibilities of this role, along with a copy of your resume.
Please note: Pronto Software does not use external recruitment services and only acknowledges the accuracy of adverts appearing on seek.com.au or the Pronto Careers page on pronto.net
