Support Consultant (VIC)

Level 3, 353 Burwood Hwy
Forest Hill, VIC 3131

Pronto Software Melbourne Office
 
Home » Support Consultant (VIC)
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About the position

  • Market leading, Australian software company
  • Dynamic, customer focused role with career potential
  • Join a growing team
  • Full time role Forest Hill VIC location

Our Victoria Branch has an exciting opportunity in our Customer Support Group for a full time Consultant, providing support and consulting services covering Finance, Supply Chain or other Pronto Xi modules. This busy role will expose you to a large number of businesses across a diverse range of industries.

Support Consultants provide first and second level support services to our customers primarily by email and telephone, but also at the customer site.

Required Skill Set::

  • Knowledge of Pronto Xi or similar ERP software
  • 3+ years experience with Customer Support function or similar
  • Knowledge of Financials or Supply Chain and Manufacturing will be favourably considered
  • Excellent customer service skills
  • Understanding of business operational needs
  • Superb communication skills are essential – both written and verbal.
  • Problem solving and issue resolution with attention to detail.
  • A team player with strong interpersonal skills.
  • A positive ‘can do’ attitude and work ethic.
  • A police check will be required.
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About you

You are methodical and analytical and can demonstrate the motivation to handle the daily challenges of a varied role in a dynamic organisation. Most importantly, we need your diagnostic and problem resolution skills and your ability to show initiative.

In Return you will:

  • Earn a salary commensurate with your experience
  • Work in a modern, dynamic and very friendly team environment.
  • Enjoy the support of peers and your management team.

Please include a letter of application demonstrating your experience in the scope above as well as your CV.

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To apply for this role, please click on the link below and email us a letter of application, clearly stating why the skills and experience you have meets the responsibilities of this role, along with a copy of your resume.

Please note: Pronto Software does not use external recruitment services

Apply Now

Please email your resume with cover letter to

[email protected]