Technical Writer (VIC)

Level 3, 353 Burwood Hwy
Forest Hill, VIC 3131

Pronto Software Melbourne Office
Home » Technical Writer (VIC)
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About the position

We are seeking an experienced Technical Writer with the vision to mature our online and print Help. The Technical Writer will be able to interpret complex product solutions, presenting them in an appealing and simple way for end-users, with the ability to help the organisation mature across its processes and practices.

About the role:

  • Design and develop technical writing and educational collateral to uplift adoption of product updates and new features.
  • Meticulous in creating instruction guides, LMS courses and simulations
  • Quickly learn and translate complex content into quality learning experiences for learners and suggest learning technologies appropriate for content
  • Work in close collaboration with product teams and subject matter experts to create educational collateral such as guides, videos, simulations, and LMS courses.
  • Contribute to the implementation planning and roll-out activities relating to training.
  • Adhere to all standards, guidelines, single-sourcing and best practices to be able to scale the documentation.
  • Manage multiple assignments simultaneously, while working independently or with other team members, consultants, project managers or project teams.
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About you

  • Demonstrated technical communication experience (minimum 3+ years)
  • Experience writing for a software technology company
  • High level of attention to detail and commitment to quality control
  • Understanding of typical ERP business processes.
  • Previous experience with advanced publishing tools (particularly MadCap Flare and HTML/CSS).
  • Knowledge of Articulate Storyline, Adobe Captivate, H5P, editing video/audio (MP3, MP4, Video), SCORM and other programs used for eLearning and performance support content development
  • Knowledge of Learning Management Systems.

In Return you will:

  • Earn a salary commensurate with your experience
  • Work in a dynamic and very friendly team environment
  • Enjoy the support of peers and your management team

We offer a great culture and remunerate fairly based on your experience. If you recognise yourself in the above, send us a letter of application explaining your skills and abilities as well as your CV.

* Applicants must have full Australian work rights.
* Undertake a Police Check

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To apply for this role, please click on the link below and email us a letter of application, clearly stating why the skills and experience you have meets the responsibilities of this role, along with a copy of your resume.

Please note: Pronto Software does not use external recruitment services

Apply Now

Please email your resume with cover letter to

[email protected]