Reseller/Channel Manager (VIC)

About the position

About our Reseller/Channel Manager opportunity:

•        Want to grow your career leading our value-added resellers (VARS) and channel partners ecosystem?

•        Do you enjoy utilising your interpersonal, communication and stakeholder management skills?

•        How about in a well-established and mature Australian software development and vendor company with more than 1500 clients and 500 staff?

•        Support and collaboration with your team-mates? We’re a friendly bunch.

•        Hybrid Work Arrangement: find some flexibility in your working week in consultation with your team (the best of both worlds!)

 

Where you’d be working:

Our Reseller Manager role will be based in our Forest Hill office, as part of the Products and Partners team.

 

What you’d be doing (your day will look like this):  

The primary focus of this role is to develop, grow, and manage Pronto Software’s reseller channel. The Reseller Manager will build strong partnerships with key stakeholders—both internally and externally—to drive sales performance, align partner offerings with customer needs, and ensure resellers are equipped to effectively position and sell Pronto solutions. Our Reseller Manager will also lead the Reseller team.

The Reseller Manager is responsible for identifying, onboarding, and managing value-added resellers (VARs) and channel partners who sell Pronto Software solutions by:

• Identifying, recruiting and onboarding new resellers aligned with Pronto Software’s business strategy and growth objectives.
• Developing and managing strong, ongoing relationships with reseller partners to drive engagement and sales.
• Acting as the primary point of contact for all matters related to reseller account management.
• Preparing detailed partner business cases, including market opportunity, onboarding costs, enablement requirements, and projected sales performance.
• Negotiating partnership agreements within Pronto Software’s commercial guidelines.
• Delivering enablement plans to equip resellers with the tools, training, and support required to succeed.
• Responsible for driving reseller team (and team member’s) success and managing direct reports including recruitment, training, and performance evaluations and other HR responsibilities.
• Tracking and reporting on reseller performance metrics, including revenue, pipeline, and partner activity.
• Coordinating with internal stakeholders such as Sales, Marketing, Product and Support to ensure seamless collaboration and delivery of partner-related initiatives.
• Managing partner escalations and issues to resolution.

About you

We’re looking for a new Reseller Manager who has:

• Minimum of 5 years’ experience in a partner or reseller management role in the software or technology industry (ERP experience preferred).
• Solid understanding of software sales processes, partner/channel dynamics, and business development.
  Commerciality with strong negotiation and influencing skills.
• Strong verbal and written communication and presentation skills.
• Results-driven, self-motivated, and capable of working independently.
• Degree/Diploma/Certificate in Business, Sales, or a related field.
• Strong analytical and reporting skills.
• Collaborative team player with a commitment to partner and customer success.

 

To enjoy being a Pronto Software Employee you’d need to have: 

• Resourcefulness and innovation at tackling complex business challenges.
• Ability to develop and maintain strong partner relationships.
• Be adept at executing channel sales strategies.
• A current driver’s license and vehicle as travel to sites is required.
• Willingness to undertake a NCCHC/Police Check.
• Willingness to travel (local, interstate, overseas) to partner sites and events (passport required).

 

What you will get:

• Earn a salary commensurate with your experience plus a range of employee benefits.
• Work in a modern, dynamic and friendly team environment.
• A hybrid working environment (split your week, flexible location arrangements).
• The ability to develop your career and experience .

Note: Our employees need to undergo a Police Check 

Sounds good?
Apply now through Seek, please include a brief letter of application and your CV.

More about Pronto Software:

We are an Australian developer of award-winning business management and analytics solutions. Pronto Xi, our ERP software, integrates accounting, operational and mobile features in a single system – optimising business processes and unlocking actionable insights. Over 1,500 organisations have leveraged our industry experience and innovation to increase growth and revenue.

We have an enviable reputation for employee loyalty and service. Pronto Software survey our staff every year, and we’re proud we have a very high percentage (high 90’s) of staff who agree to that:

• They are proud to work at Pronto Software and are passionate about the work they do
• Staff and managers choose to have a professional and positive attitude
• Pronto Software tries to achieve the best outcomes for customers and staff
• Pronto is generous and giving to the community
• Staff would recommend Pronto Software as a great place to work