– their customers are demanding change at an ever-increasing pace and marketers have a lead role to play. With major leaps forward in technology, consumer behaviour and expectations have shifted. To stay ahead of the competition you need to be focused on creating an experience that delivers customers value end to end, with flexibility, and with a single consistent voice. You also need to be able to rely on infrastructure and processes to keep customer data safe and information protected. Do you have the tools you need to keep you exceeding customers expectations and in a safe environment?
It consolidates individual transactions from across the business into a single source of information that allows you to understand your customers’ needs so you can make decisions easily. With a range of modules focused on the sales experience Pronto Xi allows you to communicate and transact with your customers wherever they are, and on whatever medium they choose. It’s the complete solution for improving your customer experience, while reducing the cost of doing business.
Customers have high expectations of your service and expect you to know them well. Pronto Xi makes it easy to collect customer data and turn it into a goldmine of customer insights that you can use to deliver what your customers value most.
Get a single view of the customer and empower your team with valuable insights that will benefit your customer, no matter where they choose to shop.
Respond to growing customer expectations for always on, always there service with a full understanding of their purchase decisions, allowing for improved optimisation of pricing, product and marketing promotions.
Take the next steps on your journey towards an omni-channel experience by turning simple transactions into valuable customer insights.
Give yourself the advantage with technicians who are better prepared, and customers who are better informed.
With an increasing number of software applications being used across businesses, data and information flow is more fragmented than ever. Learn how to remove this growth barrier.
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Take the next steps on your journey towards an omni-channel experience by turning simple transactions into valuable customer insights.
Give yourself the advantage with technicians who are better prepared, and customers who are better informed.
Understand what’s selling and what’s trending to stay ahead of the pack.