Five action points to consider when reviewing business software
- When you run a growing organisation, there’s a point where you need to consider upgrading or investing in new business management software to support
As projects increase in complexity, leaders often struggle to overcome disjointed and complicated processes, the chaos of coordinating multiple teams and data silos. Without a clear view of staff, equipment, customers and onsite issues the ability to deliver a project, or consistently high level of service is at risk.
Pronto Xi Asset and Facility Management helps teams optimise resource utilisation from tender to delivery.
Managers can plan and track projects at the granular task level, assign staff with the right skills – and rapidly scale resources up or down, balancing capacity and demand.
Creating a single source for accurate asset information also fuels optimal maintenance, increasing equipment life expectancy and productivity – and minimising downtime.
Pronto Xi Service Management is the central place where service calls get managed, powering back-office efficiency and strengthening customer experience – from contracts to call allocation, invoicing and reporting.
Pronto Xi Service Connect, an extension of Pronto Xi Service Management, is a web portal that enables customers to create and track logged service calls in real time and self-manage details/preferences. With this one constant source of truth, support teams have all the information needed to assign the right resources and resolve calls at a record pace.
Pronto Xi Mobile Service provides field staff with accurate information to perform preventive or reactive work, as well as invoice customers and complete payment transaction on the site.
When your service staff can see and act on your customers’ complete history – including warranties, sales and maintenance – there are no bad surprises, only good service.
Use analytics to predict the optimal time to service assets. You’ll reduce unexpected breakdowns and deliver your customers a more predictable level of service.
Keep control over your service and profitability with live insights that let you know how both are performing against a range of key metrics including budgets, Cost Breakdown Structure and first-call resolution.
With Pronto Xi Asset & Facility Management align your people, processes and assets towards one goal – achieving business excellence. Read about how applications like Pronto Xi Project, Service Management, Mobile Service, Service Connect, Maintenance Management and Rental help organisations deliver better results.
Pronto Software Product and Development specialists work with customers in Australia and globally, across a wide range of industries to define new functionality. Significant R&D investments ensures that Pronto Software answers evolving customer needs – a commitment the team has shown for over 40 years!
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