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Knowledge sharing and adherence to process are key differentiators on any project.

Without a clear view of your team, equipment, customers and onsite issues your ability to deliver a project, or consistently high level of service is at risk. The challenge is gathering and sharing accurate data in a timely manner – but how do you overcome poor processes, multiple teams and data silos?

Give yourself the advantage with an integrated platform to align your people, processes and assets.

Pronto Xi Asset and Facility Management helps you plan and optimise resource utilisation from tender to delivery. If you’re maintaining assets you have detailed schedules for predictive work to extend equipment life. You can also manage the full life cycle of service calls with access to information – from contracts to call allocation, invoicing and reporting. It’s all about efficiency to enable excellence.

How Pronto Xi helps

Know everything, every time

When your service staff can see and act on your customers’ complete history – including warranties, sales and maintenance – there are no bad surprises, only good service.

Fix it before it's broken

Use analytics to predict the optimal time to service assets. You’ll reduce unexpected breakdowns and deliver your customers a more predictable level of service.

Key insights at a glance

Keep control over your service and profitability with live insights that let you know how both are performing against a range of key metrics including budgets, Cost Breakdown Structure and first-call resolution.

Asset & Facility Management Applications Overview

With Pronto Xi Asset & Facility Management align your people, processes and assets towards one goal – achieving business excellence. Read about how applications like Pronto Xi Project, Service Management, Mobile Service, Service Connect, Maintenance Management and Rental help organisations deliver better results.

or learn more about a specific application

Functionalities include: multiple cost centres & budgets per project; full CBS; project tasks & milestones for control over activities & deliverables; progressive/Claim Schedule invoicing & integration with Resource Management to visualise & schedule tasks.

Create contracts, direct maintenance, analyse warranties & track service unit history. Accelerate resolution & simplify contract management with multilevel call monitoring. All calls are summarised at a service centre level & separated chronologically.

With direct links to Pronto Xi Service Management, activities are logged, processed & tracked in real-time. Predictive & reactive service calls are managed according to SLAs. To accelerate call-to-cash and reduce DSO, technicians can invoice & collect payment via a secure payment gateway.

Customers can create and track logged service calls; self-manage details/preferences & view invoices. All information associated with each call is recorded in the timeline.

With vital data automatically collated from across operations, control preventative and predictive maintenance, plant downtime & failure rate against targets, expected life, fault repairs & equipment/repair costs.

Works from the agreement to ensure the contract defines the units rented and the conditions of the rental. The comprehensive inventory of serialised rental items includes asset depreciation, service and rental history records – providing insight about revenue now and in the future.

Explore other Pronto Xi Applications

Pronto Software Product and Development specialists work with customers in Australia and globally, across a wide range of industries to define new functionality. Significant R&D investments ensures that Pronto Software answers evolving customer needs – a commitment the team has shown for over 40 years!

Achieve business goals faster
with one team

Industry-specific, integrated ERP software

Pronto Xi is modular with applications that integrate accounting, operations and mobile features to optimise business processes, simplify collaboration and accelerate growth.

Pivotal technology to gain the edge

Specialist business units have expertise in AI-fuelled analytics to drive actionable insights; secure IT infrastructure to deliver agility & resilience – and digital transformation to increase employee & customer experience.

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More resources

Case Study: Hirotec

Hirotec recognised the opportunity to better meet the needs of its customers through empowering service technicians with mobile devices. To achieve this, Hirotec required a more sophisticated and capable IT system.

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