Customer Relationship Management (CRM)

Customer Relationship Management (CRM)

Customers have ever-escalating service expectations ...

and will accept no less. Every interaction is goldmine of customer data to help you achieve the goal of service excellence and win loyalty. If the data is trapped in multiple platforms, analysing it and unlocking the insights you need to create effective promotions and targetted customer communication can be impossible.

CRM provides tools that reps can use to schedule activities and attach them to deals in their pipeline to see their entire to-do list on one, easy-to-navigate page.

You need a solution that supports your journey towards an omni-channel experience.

One that turns simple transactions into valuable customer insights. One that brings all your customer data together to create one, single view so you can see them, know them and serve them individually – en masse. Pronto Xi CRM is a solution that keeps all aspects of your customer relationships in focus, nurtures relationships and drives real customer satisfaction.

CRM Applications Overview

Pronto Xi Customer Relationship Management (CRM) is fully integrated to other Pronto Xi applications and enables the management of contacts across the full customer life cycle. Read how advanced segmentation features and the CRM App empowers sales and support teams – even those working remotely – with accurate information to offer better service and increase sales revenue.

Explore other Pronto Xi Applications

Pronto Software Product and Development specialists work with customers in Australia and globally, across a wide range of industries to define new functionality. Significant R&D investments ensures that Pronto Software answers evolving customer needs – a commitment the team has shown for over 40 years!

Achieve business goals faster
with one team

Industry-specific, integrated ERP software

Pronto Xi is modular with applications that integrate accounting, operations and mobile features to optimise business processes, simplify collaboration and accelerate growth.

Pivotal technology to gain the edge

Specialist business units have expertise in AI-fuelled analytics to drive actionable insights; secure IT infrastructure to deliver agility & resilience – and digital transformation to increase employee & customer experience.

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Management
Manufacturing
Advanced Analytics Cloud Services Digital Transformation

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& Services
Advanced Analytics Cloud Services Digital Transformation

Key Features

Brushing up on mobility,
performance and efficiency

Haymes Paint required a solution that made their sales team more mobile, accelerated employee performance and enabled the business to leverage the efficiency of cloud-based technology.

Brushing up on mobility, performance and efficiency

Haymes Paint required a solution that made their sales team more mobile, accelerated employee performance and enabled the business to leverage the efficiency of cloud-based technology.

More resources

Five action points to consider when reviewing business software

For every growing organisation, there’s a point at which upgrading or investing in new business management software, to support performance & profitability, becomes critical.

Case Study: Mediquip

The legacy accounting software Mediquip used was unable to support growth. They had gaps in key areas such as CRM and sales lead management, purchase ordering, inventory and reporting.

How ERP breaks down silos & risk

With an increasing number of software applications being used across businesses, data and information flow is more fragmented than ever. Learn how to remove this growth barrier.

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Five action points to consider when reviewing business software

Five action points to consider when reviewing business software

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