Customers have ever-escalating service expectations and will walk or click away if less is offered. The challenge for any growing business is to learn more about what their customer values in order to best meet their needs – and leverage that knowledge to win new customers. Every interaction is a goldmine of data however it is often stuck in silos across the business from spreadsheets owned by sales to invoices managed by accounts to email automation tools marketing uses. If the data is trapped in multiple platforms, even a simple task such as sending a customer or prospect campaign for a new product launch or targetted promotion can be impossible – impacting the sales pipeline.
Support customer acquisition, retention and satisfaction with Pronto Xi CRM. Consolidate all customer, prospect and supplier information and create one single source of truth. Analyse needs with ease to identify who requires the most attention and recognise the business processes that deliver superior service to promote repeat business. All data collected can be fully leveraged to assist sales force automation, customer service/support – and marketing. Track leads, opportunities, transactions and activities for all accounts/companies and contacts – and use attributes to flexibly add powerful data points that can be used to identify and segment CRM data. For on-the-road teams, Pronto CRM App offers real-time information about product availability, sales orders, quotations, customer specific pricing – and even accepts payments.
Pronto Xi Customer Relationship Management (CRM) is fully integrated to other Pronto Xi applications and enables the management of contacts across the full customer life cycle. Read how advanced segmentation features and the CRM App empowers sales and support teams – even those working remotely – with accurate information to offer better service and increase sales revenue.
Pronto Software Product and Development specialists work with customers in Australia and globally, across a wide range of industries to define new functionality. Significant R&D investments ensures that Pronto Software answers evolving customer needs – a commitment the team has shown for over 40 years!
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Create a customer-first culture with intelligence tools that harness your customer data. Pronto Xi brings all your customer data to an easy to navigate dashboard, giving you rich data at your fingertips that you can use to identify marketing opportunities and sales leads. CRM easily integrates with Pronto Xi ERP so staff can view up-to-date transaction and account notes, view and quote special pricing and see the credit status or any special conditions from Accounts Receivable.
Haymes Paint required a solution that made their sales team more mobile, accelerated employee performance and enabled the business to leverage the efficiency of cloud-based technology.
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