Customer Relationship Management (CRM)

Customer Relationship Management (CRM)

Escalating customer demands requires deeper knowledge

Customers have ever-escalating service expectations and will walk or click away if less is offered. The challenge for any growing business is to learn more about what their customer values in order to best meet their needs – and leverage that knowledge to win new customers. Every interaction is a goldmine of data however it is often stuck in silos across the business from spreadsheets owned by sales to invoices managed by accounts to email automation tools marketing uses. If the data is trapped in multiple platforms, even a simple task such as sending a customer or prospect campaign for a new product launch or targetted promotion can be impossible – impacting the sales pipeline.

CRM provides tools that reps can use to schedule activities and attach them to deals in their pipeline to see their entire to-do list on one, easy-to-navigate page.

Nurture relationships, gather insights

Support customer acquisition, retention and satisfaction with Pronto Xi CRM. Consolidate all customer, prospect and supplier information and create one single source of truth. Analyse needs with ease to identify who requires the most attention and recognise the business processes that deliver superior service to promote repeat business. All data collected can be fully leveraged to assist sales force automation, customer service/support – and marketing. Track leads, opportunities, transactions and activities for all accounts/companies and contacts – and use attributes to flexibly add powerful data points that can be used to identify and segment CRM data. For on-the-road teams, Pronto CRM App offers real-time information about product availability, sales orders, quotations, customer specific pricing – and even accepts payments.

CRM Applications Overview

Pronto Xi Customer Relationship Management (CRM) is fully integrated to other Pronto Xi applications and enables the management of contacts across the full customer life cycle. Read how advanced segmentation features and the CRM App empowers sales and support teams – even those working remotely – with accurate information to offer better service and increase sales revenue.

Explore other Pronto Xi Applications

Pronto Software Product and Development specialists work with customers in Australia and globally, across a wide range of industries to define new functionality. Significant R&D investments ensures that Pronto Software answers evolving customer needs – a commitment the team has shown for over 40 years!

Achieve business goals faster
with one team

Industry-specific, integrated ERP software

Pronto Xi is modular with applications that integrate accounting, operations and mobile features to optimise business processes, simplify collaboration and accelerate growth.

Pivotal technology to gain the edge

Specialist business units have expertise in AI-fuelled analytics to drive actionable insights; secure IT infrastructure to deliver agility & resilience – and digital transformation to increase employee & customer experience.

Click on the icons to learn more

Slide Foundation BI Applications BI Visualisations BI Data Financials Distribution Retail CRM Supply Chain Asset & Facility
Management
Manufacturing
Advanced Analytics Cloud Services Digital Transformation

Diagram Click on the image below to learn more Platform Platform Foundation Applications Applications Financials Distribution Retail CRM Supply Chain Asset & Facility Management Manufacturing Intelligence Business
Intelligence
BI Applications BI Visualisations BI Data
Expert Expert Consultancy
& Services
Advanced Analytics Cloud Services Digital Transformation

Key Features

Brushing up on mobility,
performance and efficiency

Haymes Paint required a solution that made their sales team more mobile, accelerated employee performance and enabled the business to leverage the efficiency of cloud-based technology.

Brushing up on mobility, performance and efficiency

Haymes Paint required a solution that made their sales team more mobile, accelerated employee performance and enabled the business to leverage the efficiency of cloud-based technology.

More resources

Five action points to consider when reviewing business software

Five action points to consider when reviewing business software

For every growing organisation, there’s a point at which upgrading or investing in new business management software, to support performance & profitability, becomes critical.
Pronto Case Study: Mediquip

Case Study: Mediquip

The legacy accounting software Mediquip used was unable to support growth. They had gaps in key areas such as CRM and sales lead management, purchase ordering, inventory and reporting.
Whitepaper: How ERP breaks down silos & risk

How ERP breaks down silos & risk

With an increasing number of software applications being used across businesses, data and information flow is more fragmented than ever. Learn how to remove this growth barrier.

You Might Be Interested In:

Five action points to consider when reviewing business software

Five action points to consider when reviewing business software

Let’s stay connected

Be the first to receive our resources, including news about your industry.