Customers have ever-escalating service expectations ...

and will accept no less. Every interaction is goldmine of customer data to help you achieve the goal of service excellence and win loyalty. If the data is trapped in multiple platforms, analysing it and unlocking the insights you need to create effective promotions and targetted customer communication can be impossible.

CRM provides tools that reps can use to schedule activities and attach them to deals in their pipeline to see their entire to-do list on one, easy-to-navigate page.

You need a solution that supports your journey towards an omni-channel experience.

One that turns simple transactions into valuable customer insights. One that brings all your customer data together to create one, single view so you can see them, know them and serve them individually – en masse. Pronto Xi CRM is a solution that keeps all aspects of your customer relationships in focus, nurtures relationships and drives real customer satisfaction.

CRM Applications Overview

With the Pronto Xi Customer Relationship Management (CRM) you easily manage the full customer life cycle right from prospect to customer. Read how advanced segmentation features and our Mobile Sales app empowers your sales and support teams – even those working remotely – with accurate information to offer better service and increase sales revenue.


Know your customers more deeply

Each of your customers is unique and you should treat them that way. Pronto Xi CRM gives you all your customer data in one place so you and your staff have the information you need to deliver the service, or product, they want.

Deliver a great end-to-end customer experience

From first touch point, through to enquiry, sale and beyond Pronto Xi CRM tool gives you the ability to use customer data to plan, monitor and deliver customer service that is on point.

Reduce the cost of every sale

Having the insights you need to understand who your customers are and what they want makes it easier to sell them more of the right product to the right people at the right time.

Key Features

Create a customer-first culture with intelligence tools that harness  your customer data. Pronto Xi brings all your customer data to an easy to navigate dashboard, giving you rich data at your fingertips that you can use to identify marketing opportunities and sales leads. CRM easily integrates with Pronto Xi ERP so staff can view up-to-date transaction and account notes, view and quote special pricing and see the credit status or any special conditions from Accounts Receivable.

Keep your sales professionals connected with critical customer data even when they’re in the field. With mobile and tablet access to the CRM they can see real-time pricing, sales and account related data. They’ll also have access to customer profiles, contacts, transactions and have the ability to maintain scheduled and ad hoc activities on the road.

Shimano Case Study Cover

Case Study Download

Shimano Case Study Cover

Shimano - Spinning a streamlined operation for Shimano Oceania

Shimano Oceania is the Australia and New Zealand operating arm of global manufacturer and distributor of cycling and fishing equipment and accessories, Shimano Inc.

Download Case Study

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