Support Consultant (QLD)

About the position

About our Support Consulting opportunity: 

• Want to grow your career developing Customer Support outcomes with your excellent customer service over a varied customer base?
• Want to work for a well-established and mature Software Development and vendor Company with more than 1500 clients?
• Do you enjoy supporting and collaboration with team-mates? We’re a friendly bunch.
• Option for a Hybrid Work Arrangement: find some flexibility in your working week in consultation with your team (the best of both worlds!)

Where you’d be working:

Our Support Consultants work in the Brisbane branch for our customers located both locally and globally.

What you’d be doing (your day will look like this): 

Our Support Consultants provide first and second level support services to our customers by email, telephone and video, but also at the customers’ site. Our QLD Branch, based in Milton, has an opportunity for a Support Consultant with a background in Pronto Xi or ERP software systems to provide Application Support services covering various Pronto Xi modules. This busy role will expose you to a large number of businesses across a diverse range of industries.

You enjoy problem solving and troubleshooting. You get excited about providing the right advice and solution to the customer. Your current skills and experience will assist you in this role.

About you

We’re looking for Support Consultants who have:

• Excellent customer service skills.
• Understanding of business operational needs.
• Superb communication skills are essential – both written and verbal.
• Problem solving and issue resolution with attention to detail.
• A team player with strong interpersonal skills.
• A positive ‘can do’ attitude and work ethic.
• Willingness to undergo a Police Check.
• Knowledge of Pronto Xi (not required but advantageous) or similar ERP software.

This is not a technical position (you don’t need to be a programmer, nor understand how networks operate) but we require someone with front end application experience.

To enjoy being a Pronto Software Support Consultant you’d need to have:

• Methodical and analytical thinking.
• Demonstrated the motivation to handle the daily challenges of a varied role .
• Diagnostic and problem resolution skills.
• Ability to show initiative.

In return you will:

• Earn a salary commensurate with your experience plus a range of employee benefits.
• Work in a modern and friendly team environment.
• Enjoy the support of peers and your management team
• Work in a hybrid work location (WFH and in-office)

Sound good? 
Apply now through Seek, please include a brief letter of application and your CV.

More about Pronto Software:

We are an Australian developer of award-winning business management and analytics solutions. Pronto Xi, our ERP software, integrates accounting, operational and mobile features in a single system – optimising business processes and unlocking actionable insights. Over 1,500 organisations have leveraged our industry experience and innovation to increase growth and revenue.

We have an enviable reputation for employee loyalty and service. Pronto Software survey our staff every year, and we’re proud we have a very high percentage of staff who agree that:

• They are proud to work at Pronto Software and are passionate about the work they do
• Staff and managers choose to have a professional and positive attitude
• Pronto Software strives for the best outcomes for customers and staff
• Pronto is generous and giving to the community and charities
• Staff recommend Pronto Software as a great place to work