Artificial Intelligence

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AI in ERP: Practical, secure, and built for business

At Pronto Software, we understand that Australian businesses need more than just generic solutions. Our dedication lies in providing secure, practical, and enterprise grade AI capabilities seamlessly integrated into our Pronto Xi ERP. Designed to solve real world business challenges, our AI solutions will empower your entire team to make smarter, faster decisions, transforming your ERP into a genuine system of insight and action.

ERP is no longer just a transaction engine. It has become a catalyst for digital transformation, designed for agility and scale in a world where decisions need to be made in real time. AI is turning ERP systems into intelligent partners that help organisations respond faster and drive meaningful change with confidence.

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AI with purpose: the Pronto Software approach

Pronto Software is implementing Agentic AI capabilities designed not only to deliver insights but to take intelligent, autonomous action. Grounded in our ethos of practical, secure innovation, this approach ensures that AI serves as a trusted partner in day-to-day operations, unlocking genuine value while upholding the highest standards of data privacy and security.

Pronto Software's AI ethos

By building AI infrastructure that supports autonomous decision-making, predictive analytics, and intelligent workflow automation, we are committed to supporting our customers with solutions by:

  • Empowering Pronto Xi users throughout an organisation to generate detailed insights and independently troubleshoot and resolve issues
  • Ensuring accessibility for all users to utilise Agentic AI capabilities with ease and confidence
  • Implementing AI governance to maintain stringent privacy and data protection standards
Pronto Software's AI ethos

Our commitment to AI innovation

Pronto Software has partnered with IBM Australia to integrate powerful Agentic AI capabilities into our Pronto Xi ERP solution via IBM watsonx™.

Delivering autonomous decision-making, predictive analytics, and intelligent workflow automation, this technology provides workers of any level to generate advanced forecasting and strategic analytics using natural language.

Our commitment to AI innovation
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AI data security

Ensuring security and data protection protocols is our top priority when utilising artificial intelligence. Therefore, our technological tools implement the following security measures:

  • Our AI solutions are hosted on Pronto Cloud and include strict access controls, authorisation, encryption (in transit and at rest), and data isolation to prevent unauthorised access
  • The data is not used to train shared or public models. Machine learning models are customer specific, and they are isolated and handled in a secure, tenant-specific environment to prevent cross-contamination
  • Only the data required for AI processing (such as text inputs, metadata, or specific information) is shared, and customer data is used strictly within the scope of the AI features provided
  • Pronto Software has invested directly in AI computing power (GPU’s) in Pronto Cloud so we can create a highly secure environment for AI capability
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Driving smarter business with AI

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Large Language Models

Large Language Models are a type of AI model trained on vast quantities of text data, enabling them to understand, generate, and process human language. They can perform tasks such as writing text, summarising documents, translating languages, and answering questions in a conversational manner.

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Predictive Business Intelligence

By automating data collection and uncovering patterns that would be difficult for humans to detect, AI empowers businesses with real-time insights and proactive strategies. This information enables organisations to anticipate customer needs, optimise operations, reduce risks, and identify growth opportunities with greater precision.

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Task automation

Task Automation

AI technology that can identify patterns, forecast outcomes and anticipate needs by automatically triggering responses, such as reordering stock or adjusting pricing based on insights pulled from large datasets. This enables businesses to move from reactive to proactive operations and improving efficiency and customer experiences.

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What is Agentic AI?

Agentic AI systems that operate autonomously to achieve defined goals, continuously learn from interactions, and adapt to changing conditions. They function like advanced digital assistants, not only responding to your requests but also proactively determining the most effective way to accomplish your objectives, often with minimal or no direct supervision.

Agentic AI matters for ERP because it transforms a traditionally passive system into an intelligent, proactive, and adaptive assistant that helps businesses run more efficiently and make better decisions with less manual effort.

Agentic AI can enhance ERP systems in several powerful ways

  • Speed up operations and reduce manual tasks through automated decision making
  • Enhance workflow management by detecting bottlenecks such as inventory shortages and supply delays
  • Improve efficiency through intelligent process orchestration
  • Identifies anomalies in processes and suggests corrective actions
  • Enhances accuracy and compliance to improve profitability and resource management
  • Delivers Natural Language Interfaces to make ERP systems more accessible to non-technical users
Agentic AI can enhance ERP systems in several powerful ways
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Upcoming Pronto Xi features for smarter operations

AI is not just a chat bot; it’s about smarter decision making and future proofing your business. Stay ahead of the curve with Pronto Software’s AI driven ERP and analytics solutions. We are looking to release AI capabilities into the Pronto Xi 780 release this financial year, bringing powerful new tools to help customers work more efficiently and confidently.

Pronto Software Virtual Assistant

The Pronto Software Virtual Assistant is designed to provide users with accurate, relevant answers to natural language questions about Pronto Xi product.

  • Delivers instant accessible information, reducing time spent searching
  • Empowering users to resolve issues independently
  • Adheres to privacy and data protection standards
Pronto Software Virtual Assistant

Predictive AI

Our predictive AI is designed to collate and organise your business’s data to provide actionable insights, visualised into customisable dashboards in IBM’s Cognos BI.

Predictive AI is also able to upload and integrate external data sets to enhance business forecasts and help you prepare for cyclical externalities that can affect the bottom-line.

Predictive AI

Schedule Optimisation

This solution enables businesses to allocate resources effectively, improving satisfaction for schedulers, service technicians, and customers. Our Schedule Optimisation system is designed to enhance and automate your business’s resources utilisation, regardless of the growth or challenges your business may experience.

It has also been developed to comply with data protection standards, reinforcing your brand as a trusted facilities management provider.

Schedule Optimisation

“With watsonx’s Agentic AI integrated into Pronto Xi, workers can ask a question in plain English and instantly receive forward-looking insights that support smarter decisions.”

Chad Gates, Managing Director, Pronto Software

FAQs

Artificial Intelligence refers to the capability of machines to perform tasks that would typically require human intelligence. This includes learning from experience, understanding natural language, recognising patterns, solving problems, and making decisions. In a business context, AI aims to enable software systems, like ERP, to perform these intelligent functions to improve efficiency and provide insights.

AI systems work by processing large volumes of data to identify patterns, learn relationships, and make predictions or decisions based on algorithms. Machine Learning (ML), a subset of AI, is a common method where models are trained on data to automatically improve their performance on a specific task without being explicitly programmed for every possible scenario. The performance improves as they are exposed to more data.

These foundational AI concepts enable the intelligent features being integrated into modern ERP systems. Machine Learning can power predictive analytics for areas such as sales forecasting or inventory management. AI in general can automate data entry or process invoices. While LLMs might be used to create more intuitive user interfaces through natural language interactions or to summarise performance reports, thereby enhancing the overall functionality and user experience of Pronto Xi.

Pronto Software is strategically integrating Artificial Intelligence into its Pronto Xi ERP solution to enhance business management capabilities. This involves leveraging AI, often through key technology partnerships, to deliver advanced analytics, automation, and intelligent insights directly within the ERP environment. The focus is on developing practical AI applications that provide tangible value to our customers’ operations.

AI enhances Pronto Xi by transforming it from a system of record into a more proactive and intelligent platform. It enables capabilities such as identifying patterns in large datasets, automating complex or repetitive processes, providing predictive insights, and facilitating more intuitive interaction with the system, thereby augmenting the traditional functions of ERP.

AI capabilities are notably integrated into areas requiring advanced data analysis and insight generation, such as Business Intelligence (Pronto iQ). Through our partnership with IBM Cognos Analytics, AI is used to uncover hidden trends, suggest relevant insights, and enable natural language querying of data within Pronto Xi. Further applications in areas like automation are also being developed or are available through integrated partner solutions.

Pronto Software’s Agentic AI will also leverage the Model Context Protocol (MCP), an open standard that enables large language models (LLMs) to access Pronto Xi data, tools, and services. In an agentic AI architecture, MCP acts as the central coordination layer that routes, manages, and enable communication between autonomous agents, ensuring secure, organised, and efficient orchestration of tasks and data flow.

Pronto Software is committed to the responsible deployment of AI. This involves a focus on data privacy and security in accordance with relevant regulations, ensuring transparency in how AI is used within the software, and designing AI tools that are intended to augment human capabilities and decision-making rather than to operate autonomously without appropriate oversight.

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