Artificial Intelligence
AI in ERP: Practical, secure, and built for business
At Pronto Software, we understand that Australian businesses need more than just generic solutions. Our dedication lies in providing secure, practical, and enterprise grade AI capabilities seamlessly integrated into our Pronto Xi ERP. Designed to solve real world business challenges, our AI solutions will empower your entire team to make smarter, faster decisions, transforming your ERP into a genuine system of insight and action.
ERP is no longer just a transaction engine. It has become a catalyst for digital transformation, designed for agility and scale in a world where decisions need to be made in real time. AI is turning ERP systems into intelligent partners that help organisations respond faster and drive meaningful change with confidence.
AI with purpose: the Pronto Software approach
Pronto Software is implementing Agentic AI capabilities designed not only to deliver insights but to take intelligent, autonomous action. Grounded in our ethos of practical, secure innovation, this approach ensures that AI serves as a trusted partner in day-to-day operations, unlocking genuine value while upholding the highest standards of data privacy and security.
Pronto Software's AI ethos
By building AI infrastructure that supports autonomous decision-making, predictive analytics, and intelligent workflow automation, we are committed to supporting our customers with solutions by:
- Empowering Pronto Xi users throughout an organisation to generate detailed insights and independently troubleshoot and resolve issues
- Ensuring accessibility for all users to utilise Agentic AI capabilities with ease and confidence
- Implementing AI governance to maintain stringent privacy and data protection standards

Our commitment to AI innovation
Pronto Software has partnered with IBM Australia to integrate powerful Agentic AI capabilities into our Pronto Xi ERP solution via IBM watsonx™.
Delivering autonomous decision-making, predictive analytics, and intelligent workflow automation, this technology provides workers of any level to generate advanced forecasting and strategic analytics using natural language.

AI data security
Ensuring security and data protection protocols is our top priority when utilising artificial intelligence. Therefore, our technological tools implement the following security measures:
- Our AI solutions are hosted on Pronto Cloud and include strict access controls, authorisation, encryption (in transit and at rest), and data isolation to prevent unauthorised access
- The data is not used to train shared or public models. Machine learning models are customer specific, and they are isolated and handled in a secure, tenant-specific environment to prevent cross-contamination
- Only the data required for AI processing (such as text inputs, metadata, or specific information) is shared, and customer data is used strictly within the scope of the AI features provided
- Pronto Software has invested directly in AI computing power (GPU’s) in Pronto Cloud so we can create a highly secure environment for AI capability
Driving smarter business with AI
What is Agentic AI?
Agentic AI systems that operate autonomously to achieve defined goals, continuously learn from interactions, and adapt to changing conditions. They function like advanced digital assistants, not only responding to your requests but also proactively determining the most effective way to accomplish your objectives, often with minimal or no direct supervision.
Agentic AI matters for ERP because it transforms a traditionally passive system into an intelligent, proactive, and adaptive assistant that helps businesses run more efficiently and make better decisions with less manual effort.
Agentic AI can enhance ERP systems in several powerful ways
- Speed up operations and reduce manual tasks through automated decision making
- Enhance workflow management by detecting bottlenecks such as inventory shortages and supply delays
- Improve efficiency through intelligent process orchestration
- Identifies anomalies in processes and suggests corrective actions
- Enhances accuracy and compliance to improve profitability and resource management
- Delivers Natural Language Interfaces to make ERP systems more accessible to non-technical users

New Pronto Xi features for smarter operations
AI is not just a chat bot; it’s about smarter decision making and future proofing your business. Stay ahead of the curve with Pronto Software’s AI driven ERP and analytics solutions. We are looking to release AI capabilities into the Pronto Xi 780 release this financial year, bringing powerful new tools to help customers work more efficiently and confidently.
Pronto Software Virtual Assistant
The Pronto Software Virtual Assistant is designed to provide users with accurate, relevant answers to natural language questions about Pronto Xi product.
- Delivers instant accessible information, reducing time spent searching
- Empowering users to resolve issues independently
- Adheres to privacy and data protection standards

Predictive AI
Our predictive AI is designed to collate and organise your business’s data to provide actionable insights, visualised into customisable dashboards in IBM’s Cognos BI.
Predictive AI is also able to upload and integrate external data sets to enhance business forecasts and help you prepare for cyclical externalities that can affect the bottom-line.

Schedule Optimisation
This solution enables businesses to allocate resources effectively, improving satisfaction for schedulers, service technicians, and customers. Our Schedule Optimisation system is designed to enhance and automate your business’s resources utilisation, regardless of the growth or challenges your business may experience.
It has also been developed to comply with data protection standards, reinforcing your brand as a trusted facilities management provider.

“With watsonx’s Agentic AI integrated into Pronto Xi, workers can ask a question in plain English and instantly receive forward-looking insights that support smarter decisions.”
Chad Gates, Managing Director, Pronto Software
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