Business Intelligence Support Consultant (VIC)

About the position

About our Support Consultant opportunity: 

• Want to grow your career as a BI Support Consultant in a virtualised Linux and cloud environment?
• How about in a well-established and mature Software Development and vendor Company with more than 1500 clients?
• Support and collaboration with your team-mates? We’re a friendly bunch.
• Exposure to cross-functional cloud teams (Infra, Network, Security)
• Hybrid Work Arrangement: find some flexibility in your working week in consultation with your team (the best of both worlds!)

Join our team as a BI Support Consultant, where you’ll own and manage our IBM Cognos Analytics platform from the operating system up. This is not a report-development or dashboard-design role – it’s a hands-on technical position focused on performance, reliability and security.

Where you’d be working:

Our Support Consultants work in our Melbourne office as part of our Victorian Branch.

What you’d be doing (your day will look like this):  

You will be responsible for administering and diagnosing issues within the Cognos platform and its supporting infrastructure, including Linux servers, email relays and database connectivity. Your day-to-day will involve:

• Managing a containerised BI platform
• Administering, patching, and performance-tuning IBM Cognos Analytics on Linux (RHEL).
• Troubleshooting email notification processes inside Cognos.
• Managing Cognos content store databases (SQL Server, Informix) – backups, reorganizations, connectivity.
• Linux server administration and basic shell scripting for automation and monitoring.
• Troubleshooting Java applications (heap dumps, logs).
• Working with networking components (firewalls, basic networking and authentication).

About you

We’re looking for a BI Support Consultant who has:

• Experience with Business Intelligence (Cognos is a real bonus).
• Problem solving and issue resolution with attention to detail.
• Solid troubleshooting skills for Java-based applications.
• Knowledge of networking and authentication fundamentals.
• Technical background in systems administration and infrastructure is a bonus.
• Some experience with Linux (RHEL) and enterprise databases (Informix, SQL Server, Postgres).
• Basic scripting skills (bash/shell; Python is a bonus).
• Knowledge of Pronto Xi or similar ERP software.
• A team player with strong interpersonal skills.
• A positive ‘can do’ attitude and work ethic.
• Willingness to undergo a Police Check.

If you don’t have any experience with some of these points – don’t worry. You can impress us with your technical capabilities and problem-solving skills.

To enjoy being a BI Support Consultant you’d need to have:

• Methodical and analytical thinking.
• Demonstrated the motivation to handle the daily challenges of a varied role.
• Diagnostic and problem resolution skills.
• Ability to show initiative.

What you will get:

• Earn a salary commensurate with your experience plus a range of employee benefits.
• Work in a modern and very friendly, team environment.
• Enjoy the support of peers and your management team.
• Work in a hybrid work location (WFH and in-office).

Sounds good? 
Apply now through Seek, please include a brief letter of application and your CV.

More about Pronto Software:

We are an Australian developer of award-winning business management and analytics solutions. Pronto Xi, our ERP software, integrates accounting, operational and mobile features in a single system – optimising business processes and unlocking actionable insights. Over 1,500 organisations have leveraged our industry experience and innovation to increase growth and revenue.

We have an enviable reputation for employee loyalty and service. Pronto Software survey our staff every year, and we’re proud we have a very high percentage of staff who agree that:

• They are proud to work at Pronto Software and are passionate about the work they do.
• Staff and managers choose to have a professional and positive attitude.
• Pronto Software strives for the best outcomes for customers and staff.
• Pronto is generous and giving to the community and charities.
• Staff recommend Pronto Software as a great place to work.