Pronto Xi for Building Services & Facilities Management

Pronto Software offers a one-stop shop to help you manage your business and streamline your operations, through our depth and breadth of product designed for the Services sector.

A key success factor in Building Services and Facilities Management (FM) is the ability to be proactive in a traditionally reactive industry. Adaptable and flexible software systems are critical to diverse service companies in Building Services and FM.

So whether your business provides a mixture of Electrical, Lighting, Water, Waste, Fire & Security or HVACR services, Pronto Xi delivers smart and adaptable software that’s built to suit your business. With disparate systems, companies are more likely to struggle with accuracy problems when identifying the right resources for their projects. Optimised capacity planning and resource visibility across your organisation delivers significant improvements in performance and customer service delivery, allowing you more time to focus on exceptions and driving service excellence.

Project Quoting and Management

Installing alarm systems, emergency lighting, sprinklers requires planning and co-ordination so Pronto Xi Project allows you to control cost breakdown structures for building/level/room requirements, then quickly tailor unique customer quotations, whilst forecasting project revenues.

Once the project is accepted by the customer and the installation has begun, understanding project risks or cost leakages quickly are critical, so to cater for this Pronto Xi delivers automated alerts and workflows as soon as actual costs are recognised against budgets.

Service Contract and Call Management

Our comprehensive Service offering allows you to manage complex customer maintenance contracts. Run based maintenance schedules can be quickly implemented and adapted to accommodate many routine cycles, ensuring you have far greater insight into life expectancy and replacement strategies.

The drag and drop visual scheduling tool guarantees that the right technician is assigned to the job so that you can improve first time fix rates, reduce call backs leading to better customer retention.

Mobile Service

Intuitive screens and logical workflow within Pronto Xi Mobile Service allow technicians to perform travel and work transactions with ease. Draw from van stock and capture customer signatures for all PM and reactive work using mobile devices such as cell phones or tablets, in online or offline mode.

Mobile Service even provides version control on documents and attachments, where technicians are able to mark-up documents such as duct plans or electrical wiring diagrams using editing tools then save it as a revised version that can be immediately viewed at the Service Centre.

Customer Relationship Management

Manage all your client communications and profile your opportunities and customers via a central console screen, enabling users to create quotations and drill through to important maintenance contracts, installation jobs or manage predictive and reactive service calls.

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Business Intelligence

Business intelligence encompasses not only financial measures but they also include a broad range of performance criteria against established benchmarks and KPI’s.

These relate to everything from equipment monitoring, service delivery performance, estimating win rates through to the monitoring of project profitability on larger installation works.