Support Consultant (WA)

Level 14, 197 St Georges Terrace
Perth, WA 6000

Pronto Software Western Australia
 
Home » Support Consultant (WA)
Pronto Design Graphic 1 Pronto Design Graphic 2 Pronto Design Graphic 3 Pronto Design Graphic 4

About the position

About our Pronto Woven Support Consulting opportunity: 

Reporting to the Customer Support Manager (Woven) and working directly with corporate clients who use our ERP integrated solutions, our full-time Support Consultants are responsible for helping our customers best utilise the digital solutions we develop, to enhance and cater to their individual business needs.

Our Support Consultants:

  • Respond to and co-ordinate customer enquiries
  • Research functional requirements, conduct gap analysis and provide quotations for custom development work
  • Work with our developers to test and deliver software fixes. Prioritise the importance of IT security and data
  • Are high-level problem-solvers who are resourceful, inventive, and takes pride in their work
  • Perform product testing and write product documentation
  • Are willing to learn business software systems and expand into more technical tasks
  • Install and deploy applications remotely
Pronto Design Graphic 1 Pronto Design Graphic 2 Pronto Design Graphic 3 Pronto Design Graphic 4

About you

Our successful candidate will:

  • Be an experienced customer service professional, able to build rapport
  • Have excellent written and verbal communication skills
  • Manage their time well, planning and prioritise various concurrent requests
  • Be highly motivated and proactive, bringing a can-do attitude

 

It would also be great if you had: 

  • Experience with bug tracking tools, software testing and commercial software support procedures
  • Experience with Digital eCommerce and/or Content Management systems
  • Understanding of HTML, CSS and APIs
  • Relevant tertiary qualifications

 

What you’ll get:

  • Grow your career utilising and developing your customer service skills to deliver excellent outcomes for a varied customer base
  • Earn a salary commensurate with your experience plus a range of employee benefits
  • Work in a modern and friendly team environment
  • Enjoy the support of your peers and management team
  • Work in a hybrid work location (WFH and in-office)
  • Join a well-established and mature software development and vendor company with more than 1,500 clients

 

Sounds good?

Apply now through Seek, please include a brief letter of application and your CV.

Only short-listed applicants will be contacted via email. No Recruiters please. Must be willing to undertake a police check.

Pronto Design Graphic 1 Pronto Design Graphic 2 Pronto Design Graphic 3 Pronto Design Graphic 4

To apply for this role, please click on the link below and email us a letter of application, clearly stating why the skills and experience you have meets the responsibilities of this role, along with a copy of your resume.

Please note: Pronto Software does not use external recruitment services and only acknowledges the accuracy of adverts appearing on seek.com.au or the Pronto Careers page on pronto.net

Apply Now

Please email your resume with cover letter to

[email protected]