Technical Support Engineer (VIC)
Level 4, Building 1, Riverview Business Park
3 Richardson Place,
North Ryde NSW 2113

About the position
We are looking for a highly capable individual to join our team as a Level 1 Technical Support Engineer within our support team based in Forest Hill Victoria. This is a 12-month maximum term role.
Our focus is on providing technical support in relation to various application solutions.
This is a hands-on technical role, where you will work closely with our customers and our Level 2 & 3 senior members of our cloud team.
Responsibilities will include:
- Resolution and timely responses to customer requests
- Triage and escalation of more complex issues as required.
- General operational activities, e.g. backup verifications, Customer DR testing
- Linux Shell Scripting and System Administration.
- MS Windows Server, SQL, AD & VMWare system Administration.
- You will gain exposure to
- Various operating systems – Linux & MS Windows Server
- Oracle, Informix and SQL Server databases
- Network and communications
Skills and Experience:
- Ideal but not essential to have relevant information technology qualification
- Good level of knowledge with virtualisation
- Intermediate Microsoft product knowledge such as Windows Server, SQL, Active Directory
- User authentication including 2FA
- Strong knowledge of email systems and management
- Basic/Intermediate knowledge of at least one Unix/Linux-like operating system.
- Understanding WAN/LAN and remote communications issues, VMWare NSX, VPN’s
- Good understanding of IT security and controls.
About you
- You will possess a strong work ethic
- Ability to demonstrate your relevant business and functional experience
- Ability to influence internal and external stakeholders
- Able to demonstrate strong commercial understanding
- Excellent attention to detail
- Passionate about customer service and delivery excellence
To apply for this role, please click on the link below and email us a letter of application, clearly stating why the skills and experience you have meets the responsibilities of this role, along with a copy of your resume.
Please note: Pronto Software does not use external recruitment services