Technical Support Engineer (VIC)

About the position

We are looking for a highly capable individual to join our team as a Level 1 Technical Support Engineer within our support team based in Forest Hill Victoria. This is a 12-month maximum term role.
Our focus is on providing technical support in relation to various application solutions.
This is a hands-on technical role, where you will work closely with our customers and our Level 2 & 3 senior members of our cloud team.

Responsibilities will include:

• Resolution and timely responses to customer requests
• Triage and escalation of more complex issues as required.
• General operational activities, e.g. backup verifications, Customer DR testing
• Linux Shell Scripting and System Administration.
• MS Windows Server, SQL, AD & VMWare system Administration.
• You will gain exposure to
  • Various operating systems – Linux & MS Windows Server
  • Oracle, Informix and SQL Server databases
  • Network and communications

Skills and Experience:

• Ideal but not essential to have relevant information technology qualification
• Good level of knowledge with virtualisation
• Intermediate Microsoft product knowledge such as Windows Server, SQL, Active Directory
• User authentication including 2FA
• Strong knowledge of email systems and management
• Basic/Intermediate knowledge of at least one Unix/Linux-like operating system.
• Understanding WAN/LAN and remote communications issues, VMWare NSX, VPN’s
• Good understanding of IT security and controls.

About you

• You will possess a strong work ethic
• Ability to demonstrate your relevant business and functional experience
• Ability to influence internal and external stakeholders
• Able to demonstrate strong commercial understanding
• Excellent attention to detail
• Passionate about customer service and delivery excellence