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How technology can drive better service delivery outcomes
As growing service organisations meticulously weigh up the value of introducing new technologies into their business how can they be really sure that the
Making data meaningful in retail
Advancements in technology and business management software has truly revolutionised retailing. Software with the capability to provide retailers with customer insights and data has
8 tips to ensure a successful BI strategy
I’ve found that organisations often overestimate the ease of rolling out a successful Business Intelligence program. Recognising the breadth of impact it will have
7 Customer Service Trends in Retail
Providing customer service has been around since people started doing business together. The challenge for retailers in the Omni-channel digital age is evolving at
Where Service Mobility meets Big Data Analytics
With mobile apps becoming so intrinsic and ubiquitous, we as consumers have become the greatest critics on app user experience and useability. Sparse design,
The big five ERP selection errors a CEO should avoid
The Enterprise Resource Planning (ERP) and Business Intelligence solution of any business can be viewed as its arterial network – enabling efficiency and delivering the actionable insight required to
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