7 October 2021, Melbourne – Pronto Woven the digital consultancy division of Pronto Software, is proud to announce that it has been recognised as an ABA100 Winner for CX Innovation [CXI] in The Australian Business Awards 2021.
The ABA program awards organisations that demonstrate the core values of business and product innovation, technological achievement and employee engagement. According to the organisers, Pronto Woven has been recognised for products and services that provide innovative solutions for business and market needs in the field of customer experience (CX) management. This award is a strong testament to Pronto Software’s customer-centric approach to product development.
Pronto Woven developed Pronto Xi Customer Central, a solution that automates accounts, payments and invoice management. Through this self-service portal, the customers of an organisation gain anytime access to their account details, strengthening customer experience. Accounts and Finance teams also have shared visibility over every interaction and transaction with the customer. This enables consistent communication including encouragement to drive timely payments – improving the service provided and strengthening customer relationships.
Chris Stolke, Manager of Pronto Woven, said, “Receiving the 2021 ABA100 Award for CX Innovation is another significant achievement for Pronto Woven. In working with B2B organisations, we recognised that there was a critical need for digital transformation in invoice management as Australian organisations often run late with invoice payment. One of the key reasons for this is the high dependency on manual processes, which introduces duplication and errors for Accounts and Finance teams. Pronto Xi Customer Central delivers a powerful platform for process efficiency and operational collaboration for a business – while enabling the real-time access and visibility their customers demand.”
In their 2021 report the Australian Cyber Security Centre (ACSC) warns* that business email compromise – which includes fake invoices – “continues to present a major threat to Australian businesses, especially as more staff work remotely”.
Mr Stolke explained, “The average loss reported in such incidents was more than $50,000 – over one-and-a-half times higher than the previous financial year. As cybercriminals become more sophisticated, Pronto Xi Customer Central provides organisations with a simple way for their customers to confidently validate any invoice they receive, thwarting fraud – and the resulting risk to reputation.”
*‘Significant threat’: cyber attacks increasingly targeting Australia’s critical infrastructure, The Guardian, September 2021
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For more information on The Australian Business Awards and the 2021 ABA100 Winners go to: www.australianbusinessawards.com.au
About Pronto Software
Pronto Software is an Australian developer of award winning business management and analytics solutions. Pronto Xi Enterprise Resource Planning (ERP) software, integrates accounting, operational and mobile features in a single system – optimising business processes and unlocking actionable insights. Over 1,700 organisations have leveraged Pronto Software’s industry experience and innovation to increase growth and revenue. For more information, please visit: pronto.net
About Pronto Woven
Pronto Woven is the award-winning digital consultancy division of Pronto Software. The team’s innovative solutions transform customer and employee engagement across digital channels – extending the capabilities of Pronto Xi ERP and driving strategic change. For more information, please visit: www.woven.com.au