Industry Analyst (VIC)

About the position

About Pronto Software

Pronto Software is a well‑established Australian business software company delivering trusted ERP and business solutions to the local mid‑market for over four decades. We are seeking an Industry Analyst to join our Product team, supporting our Supply Chain Management, Manufacturing, and Retail product domains.

About our Industry Analyst Opportunity:

We’re looking for an Industry Analyst to play a key role in shaping evidence‑based product decisions. This role is ideal for someone who enjoys research, analysis, and turning complex information into clear, actionable insights that help Product Managers make confident strategic choices.

You’ll research market trends, customer needs, and competitor activity across ERP, cloud, and related technology landscapes. Working closely with Product Managers and cross‑functional teams, you’ll support product discovery, roadmap planning, and feature prioritisation, while also helping keep product research and day‑to‑day workflows well organised.

If you’re analytical, detail‑oriented, collaborative, and comfortable blending research with coordination activities, this role offers a strong foundation for growth in product and strategy.

About you

Why Join Us?

• Conduct meaningful customer, competitor, market, and industry research.
• Partner closely with Product Managers and cross‑functional teams.
• Work in a collaborative, supportive, and innovative environment.
• Enjoy a hybrid work model that offers flexibility and balance.
• Be part of a team that values long‑term relationships and continuous improvement.

Your Mission:

Your mission as an Industry Analyst is to empower Product Managers with clear, timely, and evidence‑based insights that drive confident product decisions. You’ll research and synthesise industry, market, customer, and competitor information into practical, well‑structured outputs that inform product strategy, roadmap planning, and feature prioritisation.

Acting as both a research specialist and an operational enabler, you’ll ensure product discovery and delivery activities are well supported, organised, and aligned. Through high‑quality analysis, strong collaboration, and efficient coordination of product team workflows, you’ll help keep the Product team focused on customer needs, emerging trends, and strategic outcomes.

Where you’d be working:

You’ll be part of the Pronto Product team, based in our Victorian office – We offer a 3/2 hybrid work arrangement and a culture that values long-term relationships, collaboration, and innovation.

What you’d be doing (your day will look like this):

• Researching industry trends across ERP, cloud, cybersecurity, and related markets to inform product strategy.
• Monitoring competitor products, features, pricing, and positioning, and maintaining competitor trackers.
• Gathering and analysing customer feedback from surveys, interviews, support channels, and stakeholder input.
• Synthesising insights into clear, structured research summaries, briefs, reports, and presentations.
• Supporting business cases, roadmap planning, and feature prioritisation with data and analysis.
• Validating product concepts through discovery activities, user feedback, and structured analysis.
• Collaborating closely with Product Managers to understand research priorities and support discovery work.
• Maintaining accurate, well‑organised research repositories, documentation, sources, and processes.
• Coordinating day‑to‑day product team workflow, including team boards, progress tracking, and risk escalation.
• Supporting meetings, workshops, and discovery sessions through preparation, documentation, and follow‑ups.

We’re looking for an Industry Analyst who has:

We’re looking for an Industry Analyst who brings curiosity, structure, and strong collaboration skills, along with:

• A degree in IT, Software Engineering, or equivalent industry experience in Supply Chain, Manufacturing, or Retail.
• Strong understanding of SaaS, Cloud/Infrastructure, ERP environments, and business requirements.
• 1–3 years’ experience in research, business analysis, product support, or a similar analytical role.
• Ability to gather insights from multiple sources and clearly summarise findings with strong attention to detail.
• Proven project coordination skills, including time management, planning, and priority management.
• Experience conducting customer surveys, user research, and working within Agile or product delivery environments.
• Excellent written and verbal communication skills with a collaborative, team‑focused approach.
• A professional, adaptable mindset with the ability to work under guidance and follow defined frameworks.
• Willingness to travel interstate and overseas as required.
• Willingness to undergo a police check.

What you will get:

• Earn a salary commensurate with your experience plus a range of employee benefits.
• Work in a modern and very friendly, team environment.
• Enjoy the support of peers and your management team.
• Work in a hybrid work location (WFH and in-office).

Sounds good?

Apply now through Seek, please include a brief letter of application and your CV.

Note: Our employees need to undergo a Police Check 

More about Pronto Software:

We are an Australian developer of award-winning business management and analytics solutions. Pronto Xi, our ERP software, integrates accounting, operational and mobile features in a single system – optimising business processes and unlocking actionable insights. Over 1,500 organisations have leveraged our industry experience and innovation to increase growth and revenue.

We have an enviable reputation for employee loyalty and service. Pronto Software survey our staff every year, and we’re proud we have a (year on year) very high percentage (high 90s %) of staff who agree that:

• They are proud to work at Pronto Software and are passionate about the work they do
• Staff and managers choose to have a professional and positive attitude
• Pronto Software achieves the best outcomes for customers and staff
• Pronto is generous and giving to the community
• Staff recommend Pronto Software as a great place to work