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Industry News and Trends
7 Customer Service Trends in Retail
Providing customer service has been around since people started doing business together. The challenge for retailers in the Omni-channel digital age is evolving at
Where Service Mobility meets Big Data Analytics
With mobile apps becoming so intrinsic and ubiquitous, we as consumers have become the greatest critics on app user experience and useability. Sparse design,
The big five ERP selection errors a CEO should avoid
The Enterprise Resource Planning (ERP) and Business Intelligence solution of any business can be viewed as its arterial network – enabling efficiency and delivering the actionable insight required to
Innovation and High Value Manufacturing in Australia
The University of Cambridge’s Institute of Manufacturing defined high value manufacturing as ‘the full cycle of activities from research and development, through design, production,
Business Intelligence: what role do you play?
Self-service Business Intelligence (BI) is one of the latest trends that’s being promoted by most BI vendors. Put simply, it serves to deliver corporate
It’s time for retailers to get their heads into ‘The Cloud’
For many retailers managing business processes, resources and legislation will be a continuous challenge. Developing proactive strategies beyond these can often be forced to
