…experiences they have as consumers, by Uber, Amazon and other service giants. This means expecting a wider range and greater reliability. Service teams need to arrive ready to complete the job on the first visit, communication should be clear and consistent, provide narrower service windows and rapid response times. Your challenge as a service organisation is to coordinate this efficiently across a business that is likely to have a wide variation in jobs, divisions, resources and geographies.
Our Pronto Xi service solutions have been proven to improve productivity, reduce operational cost and assist customers in building a flexible and scalable foundation that supports their most ambitious plans for increased revenue and growth.
With Pronto Xi Asset & Facility Management align your people, processes and assets towards one goal – achieving business excellence. Applications like Pronto Xi Project, Service Management, Mobile Service and Rental help organisations deliver better results.
Gain access to the complete position of a business at any time with Pronto Xi Financials. Learn how core applications integrate all financial activities on a single system, delivering the insights necessary to monitor and grow profitability.
Pronto Xi Business Intelligence is user-friendly, removing barriers to gaining insights. A range of out-of-the box tools are combined with the leading data analysis platform, IBM Cognos Analytics to deliver compelling data-driven stories that support rapid, strategic decisions.
Hirotec recognised the opportunity to better meet the needs of its customers through empowering service technicians with mobile devices. To achieve this, Hirotec required a more sophisticated and capable IT system to support this vision and assist the business on a strong growth trajectory.
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