Service Call Management

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Service requires connected collaboration

When customers require support, expectations are high and frustration can occur at any delay – such as being forced to wait in queue to talk to service staff. Combine this with a lack of visibility on the progression of their request after the call which leaves customers confused about status. Then there is the inconvenience of having to call again to follow-up, share an important update or reschedule – all this contributes to escalating tensions that make it harder to efficiently manage requests.

Customer service excellence & empowered support staff

Pronto Xi Service Connect – an extension of Pronto Xi Service Management – drives outstanding customer experience. This engaging web portal enables an organisation’s customers to create & track logged service calls in real time; self-manage details/preferences & view invoices. With one constant source of truth, Support teams have all the information needed to assign the right resources and resolve calls at a record pace. This reduces the administrative burden on service centre staff and frees them up to focus on increasing customer satisfaction.

Achieve business goals faster with Pronto Software

The ERP solution designed for the Food & Beverage industry

Pronto Xi is modular with applications that integrate accounting, operations and mobile features to optimise business processes, simplify collaboration and accelerate growth.

Expert consultancy & services powers

Specialist business units have expertise in AI-fuelled analytics to drive actionable insights; secure IT infrastructure to deliver agility & resilience – and digital transformation to increase employee & customer experience.

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