Support Specialist (SA)

About the position

We’re looking for Support Consultants with experience in the areas of Supply Chain & Distribution and/or Manufacturing to work in our Adelaide, Perth or Brisbane offices.
About our Support Consulting opportunity: 

• Want to grow your career developing Customer Support outcomes with your excellent customer service skills and varied customer base?
• Utilise your experience with Supply Chain & Distribution and/or Manufacturing?
• How about in a well-established and mature Software Development and vendor Company with more than 1500 clients?
• Support and collaboration with your team-mates? We’re a friendly bunch.
• In a Hybrid Work Arrangement: find some flexibility in your working week in consultation with your team (the best of both worlds!)

 

Where you’d be working:

Our Support Consultants work in the Adelaide, Perth or Brisbane branches for our customers located both local and globally.

 

What you’d be doing (your day will look like this): 

Support Consultants provide first and second level support services to our customers primarily by email and telephone, but also at the customer site. They also provide classroom and on-site training and consulting.

Your problem-solving skills and experience in ERP modules assist you in this role. Using your knowledge of business processes, Pronto Xi, and working closely with our Professional Services and Business Solutions consultants, you will:

• Triage and review reported issues
• Review, and analyse with customers to understand ongoing impacts
• Engage with customers via multiple technology methods
• Document program issues, and deployment of fixes

About you

We’re looking for new Support Consultants who have:

• Knowledge of Pronto Xi or similar ERP software
• Experience with Supply Chain & Distribution and/or Manufacturing
• Excellent customer service skill
• Understanding of business operational needs
• Superb communication skills are essential – both written and verbal.
• Problem solving and issue resolution with attention to detail
• A team player with strong interpersonal skills
• A positive ‘can do’ attitude and work ethic
• Willingness to undergo a Police Check

 

To enjoy being a Pronto Software Support Consultant you’d need to have:

• Methodical and analytical thinking
• Demonstrated the motivation to handle the daily challenges of a varied role
• Diagnostic and problem resolution skills
• Ability to show initiative

In return you will:

• Earn an salary commensurate with your experience plus a range of employee benefits
• Work in a modern and very friendly, team environment
• Enjoy the support of peers and your management team
• Work in a hybrid work location (WFH and in-office)

 

Sounds good? 
Apply now through Seek, please include a brief letter of application and your CV.

 

More about Pronto Software:

We are an Australian developer of award-winning business management and analytics solutions. Pronto Xi, our ERP software, integrates accounting, operational and mobile features in a single system – optimising business processes and unlocking actionable insights. Over 1,500 organisations have leveraged our industry experience and innovation to increase growth and revenue.

We have an enviable reputation for employee loyalty and service. Pronto Software survey our staff every year, and we’re proud we have a very high percentage of staff who agree that:

• They are proud to work at Pronto Software and are passionate about the work they do
• Staff and managers choose to have a professional and positive attitude
• Pronto Software strives for the best outcomes for customers and staff
• Pronto is generous and giving to the community and charities
• Staff recommend Pronto Software as a great place to work